Guarantee/ Warranty Term Warranty on all STBs is twelve (12) months.
Maintenance provisions of CPE: No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period the STB will be repaired or replaced within 24 hoursofreceipt of thesubscribers complaint. After the warranty period expires, TCCL shall offer the subscriber an Annual Maintenance Contract (AMC) on optional basis for Rs. 350/- excluding applicable taxes per annum. In case the subscriber chooses not to avail the said offer, the Company reserves the right to charge the subscriber for the repairs as per the rates to be announced by the Company from time to time
Price: The Company reserves the right to change the price of the STB from time to time.
Ownership: Ownership of the STB under this scheme vests with subscriber.
Installation and Activation: The Company would charge one time installation fee of Rs. 350 (exclusive of taxes) and one time activation fee of Rs. 100 (exclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs. 150/- (excluding applicable taxes, if any) per remote.
Relocation: In case subscriber requests for relocation of his connection from one location to another, it shall be in accordance with Regulation 14 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
Temporary Suspension: In case of temporary suspension of broadcasting services related to television on request from a subscriber, it shall be in accordance with Regulation 12 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017
Set Top Box Scheme for Standard Definition STB
Sr. No.
STB Plans Rental Scheme (for three years)
Security Deposit (Refundable after 3 years) (in Rs.)
Amount payable per month (in Rs.)
1
Rental Scheme- I
800
110
*Above rates are exclusive of taxes per STB
Set Top Box Scheme for Standard Definition STB
Sr. No.
STB Plans Rental Scheme (for three years)
Security Deposit (Refundable after 3 years) (in Rs.)
Amount payable per month (in Rs.)
1
Rental Scheme- I
800
150
*Above rates are exclusive of taxes per STB
STB rented under this scheme shall be serviced in accordance with the relevant provisions as prescribed in applicable regulations issued by TRAI from time to time. It is to be noted that the ownership of the STB offered by TCCL under the rental scheme shall remain, at all times, with TCCL or its linked local cable operator, as the case maybe. After the expiry of three years from the date of installation and activation of STB, the interest free security deposit as mentioned above shall be refundable to the Subscriber without any deductions. Additionally, the full security deposit without any deduction shall be refunded to the Subscriber, if the STB is returned in good working condition, within a period of 3 years.
Warranty: The STB purchased under this scheme has a warranty of 12 months, which is applicable from the date of purchase of the STB. No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period the STB will be repaired or replaced within 24 hours of receipt of the subscriber. After the warranty period expires, the Company shall offer the subscriber an Annual Maintenance Contract (“AMC”) on an optional basis for Rs. 350/- excluding applicable taxes per annum. In case the subscriber chooses not to avail the said offer, the Company reserves the right to charge the subscriber for the repairs as per the rates to be announced by the Company from time to time.
Rental: The Rental under this scheme is to be paid for a period of 3 years. The Monthly rental to be paid is exclusive of Taxes. After three years of rental payment, no rent is payable by the subscriber. The STB shall become the property of the subscriber except the smart card/viewing card. However, till last rental is paid, the STB remains the property of the company.
Installation and Activation: The Company would charge onetime installation Fee of Rs. 350 (exclusive of taxes) and onetime activation fee of Rs. 100 (exclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs. 150/- (excluding applicable taxes, if any) per remote.
Relocation: In case subscriber requests for relocation of his connection from one location to another, it shall be in accordance with Regulation 14 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
Temporary Suspension: In case of temporary suspension of broadcasting services related to television on request from a subscriber, it shall be in accordance with Regulation 12 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
User Fee of Rs 1500/- (Including GST) per Set Top Box
STB availed under this scheme shall be serviced in accordance with the relevant provisions as prescribed in applicable regulations issued by TRAI from time to time. It is to be noted that the ownership of the STB offered by TCCL under the User Fee shall remain, at all times, with TCCL or its linked local cable operator, as the case maybe.
Rs. 750/- (inclusive of GST) shall be the Non Refundable User Fee for the current Financial Year (April to March). Balance shall be refundable till the end of next financial year, in case of Disconnection requested by the customer. However, once the next financial year ends, no refund shall be permissible.
Warranty The STB purchased under this scheme has a warranty of 12 months, which is applicable from the date of purchase of the STB. No repair and maintenance charges shall be payable by the subscriber during the warranty period, provided STB has been used in normal working conditions and is not tampered with. During the warranty period the STB will be repaired or replaced within 24 hours of receipt of the subscriber. After the warranty period expires, the Company shall offer the subscriber an Annual Maintenance Contract (�AMC�) on an optional basis for Rs. 350/- excluding applicable taxes per annum. In case the subscriber chooses not to avail the said offer, the Company reserves the right to charge the subscriber for the repairs as per the rates to be announced by the Company from time to time.
Installation and Activation: The Company would charge onetime installation Fee of Rs. 350 (exclusive of taxes) per STB under this scheme. Any extra remote for STB would be given on payment of Rs. 150/- (excluding applicable taxes, if any) per remot
Relocation: In case subscriber requests for relocation of his connection from one location to another, it shall be in accordance with Regulation 14 of The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.
